Acceptable Use Policy (AUP)
Updated: July 29, 2026
18.1 IN ORDER TO PROVIDE HIGH QUALITY CUSTOMER SERVICE AND TO ENSURE THE INTEGRITY, SECURITY, RELIABILITY, AND PRIVACY OF SMARTAIRA’S INTERNET NETWORK, SMARTAIRA HAS CREATED THIS ACCEPTABLE USE POLICY (AUP). THIS AUP APPLIES ALONG WITH THE TERMS OF SERVICE (TOS) GOVERNING THE CUSTOMER’S USE OF SMARTAIRA’S INTERNET AND RELATED SERVICES.TO SPECIFY USE RESTRICTIONS APPLICABLE TO USERS OF THE SERVICE. THE CUSTOMER RECOGNIZES AND AGREES THAT THE THEN CURRENT VERSION OF THE AUP TO BE MAINTAINED BY SMARTAIRA AND POSTED ON SMARTAIRA’S WEBSITE WILL SUPERSEDE ALL PREVIOUS VERSIONS OF THIS DOCUMENT AND THAT CUSTOMER’S CONTINUED USE OF SMARTAIRA’S INTERNET SERVICE WILL CONSTITUTE CUSTOMER’S ACCEPTANCE OF THIS POLICY AS IT MAY BE AMENDED. BY USING THE SERVICE, THE CUSTOMER AGREES TO ABIDE BY, AND REQUIRE EACH USER OF THE SERVICE TO ABIDE BY, THE TERMS OF THIS AUP AND ASSOCIATED. ANY USER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS, CUSTOMER MUST IMMEDIATELY CEASE USE OF THE SERVICE.
SMARTAIRA RESERVES THE RIGHT AT ITS SOLE DISCRETION TO IMMEDIATELY SUSPEND, TERMINATE, OR RESTRICT USE OF THE SERVICE WITHOUT NOTICE IF SUCH USE VIOLATES THE AUP OR ANY ASSOCIATED AND POSTED TOS, IS OBJECTIONABLE OR UNLAWFUL, INTERFERES WITH SMARTAIRA’S SYSTEMS OR NETWORK OR THE INTERNET OR OTHERS’ USE OF THE SERVICE.
18.2 USE
18.2.1 The Service is designed solely for Customer’s personal, non-commercial use. Customer is responsible for any misuse of the Service that occurs through Customer’s account, whether by guest user of the Customer or an authorized or unauthorized third-party end users of the Service. Customer must take steps to ensure that others do not gain unauthorized access to the Service. Customer is responsible for the security of (i) any device Customer chooses to connect to the Service, including any data stored or shared on that device and (ii) any access point to the Customer’s Service. SMARTAIRA reserves the right to suspend or terminate the Service for failure to comply with any portion of this provision or this Policy, without prior notice.
18.3 PROHIBITED ACTIVITIES USING THE SYSTEM, NETWORK, AND SERVICE
18.3.1 You may not use the Service in a manner that violates any applicable local, state, federal, or international law, order, or regulation; infringes upon the rights of others; interferes with or diminishes the use and enjoyment of the Service by others; or interferes with or diminishes Smartaira’s ability to provide the Service. These prohibitions apply equally to content that is human-created, AI-generated, synthetic, or digitally manipulated. Additionally, you may not use the Service to:
18.2.2 Harm to Minors. Harm or attempt to harm a minor, including, but not limited to, hosting, possessing, distributing, or transmitting child pornography, child sexual abuse material (including AI-generated or computer-generated CSAM), or other material that is unlawful.
18.2.3 Conduct, participate in, or otherwise facilitate pyramid or other illegal soliciting schemes.
18.2.4 Engage in any fraudulent activities, including impersonating any person or entity, forging anyone else’s digital or manual signature, or creating or distributing deepfakes, voice clones, or other synthetic media for purposes of fraud or deception.
18.2.5 Invade another person’s privacy, stalk, harass, or otherwise violate the rights of others.
18.2.6 Post, transmit, or distribute content that is illegal, threatening, abusive, libelous, slanderous, defamatory, promotes violence, constitutes non-consensual intimate imagery, or is otherwise offensive or objectionable in Smartaira’s sole discretion.
18.2.7 Restrict, inhibit, or otherwise interfere with the ability of any other person to use or enjoy their equipment or the Service, including by posting or transmitting any information or software that contains a virus, lock, key, bomb, worm, Trojan, botnet, cancelbot, or other harmful feature, or by transmitting large amounts of data, information, or other content beyond typical residential usage.
18.2.8 Access or use the Service with an IP address other than the dynamic Internet Protocol (“IP”) address assigned to you that adheres to the dynamic host configuration protocol (“DHCP”). You may not configure the Service or any related equipment to use a static IP address or any protocol other than DHCP.
18.2.9 Modify any Customer Premise Equipment (CPE) connected to the Smartaira network, regardless of whether the CPE is owned by you or leased from Smartaira, in order to commit theft of the Service, fraudulently use the Service, or provide the Service to a third party. Smartaira may work with law enforcement if any such theft or fraud occurs.
18.2.10 Modify the MAC address of any CPE connected to the Smartaira network.
18.2.11 Collect or store personal data about other users.
18.2.12 Use an IP address not assigned to you by Smartaira.
18.2.13 Violate any other Smartaira policy or guideline.
18.2.14 Resell or redistribute the Service to any third party by any means, including wireless technology, without Smartaira’s express written consent.
18.2.15 Transmit large amounts of data, information, or other content beyond typical residential usage in a manner that may disrupt or degrade the performance of the Service or any related network infrastructure, regardless of intent, purpose, or knowledge, and whether such disruption affects your own use or another customer’s use.
18.4 NO ILLEGAL OR FRAUDULENT USE
18.4.1 The Service may be used only for lawful purposes.
18.4.2 Customer will not use or allow others to use the service in any manner that is in violation of any applicable federal, state, local or international laws or regulations or to promote, engage in, or enable illegal activity or conduct that violates or infringes upon the rights of any person.
18.4.3 Transmission or distribution of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and material that is obscene illegal, defamatory, constitutes an illegal threat, or violates export control laws.
18.4.5 Furthermore, use of the Service to impersonate a person or entity is not permitted.
18.5 NO SPAM
18.5.1 Users may not send any unsolicited bulk email or electronic communication including, but not limited to, instant messenger programs, IRC, Usenet, etc. that promotes or advertises a cause, opinion, money making opportunity, or the like that the recipient did not specifically request from the sender (“Spam”).These communications do not necessarily have to pass through the Service’s email infrastructure – it only needs to originate from a Service User.
18.5.2 Users may not send any type of communication to any individual who has indicated that he/she does not wish to receive messages from them.
18.5.3Continuing to send electronic communication to anyone that has expressly requested not to receive email from a User is considered to be harassment.
18.6 NO SYSTEM DISRUPTION
18.6.1 Customer will not use, or allow others to use, the Service to disrupt degrade, and/or otherwise adversely affect SMARTAIRA’s network or computer equipment owned by SMARTAIRA or other SMARTAIRA customers.
18.7 SECURITY/ABUSABLE RESOURCES
18.7.1 User is solely responsible for the security of any device connected to the Service, including any data stored on that device.
18.7.2 Users shall take all necessary steps to avoid actions that result in the abuse of a resource on their network. Examples of abusable resources include but are not limited to: open news servers, open SMTP servers, insecure routers, wireless access and insecure proxy servers.
18.7.3 Upon notification from SMARTAIRA, Users are required to address the problem in a timely fashion. Failure to address an issue after notification will be considered a violation of this AUP.
18.8 NO “HACKING”
18.8.1 Customer will not use, nor allow others to use, the Service to access the accounts of others or to attempt to penetrate security measures of the Service or other computer systems (“hacking”) or to cause a disruption of the Service to other on-line users.
18.8.2 Customer will not use, nor allow others to use, tools designed for compromising network security, such as password-guessing programs, cracking tools, packet sniffers or network probing tools.
18.9 NETWORK MANAGEMENT
18.9.1 SMARTAIRA reserves the right to use a changing variety of reasonable network management techniques including but not limited to (i) allocation of a fixed maximum amount of bandwidth to non-customers seeking to upload peer-to-peer files from customers; (ii) utilizing routing techniques to prioritize traffic during times of peak congestion; and (iii) implementing filtering and spam detection techniques to manage reliable electronic communication sources and mitigate spam. In limited instances, these techniques may affect the throughput rate at which customers may send and receive data, non-customers’ ability to establish session connections within the network (such as peer-to-peer sessions),or result in the delay of certain traffic during times of peak congestion.
18.10 Viruses
18.10.1 Users must take appropriate action to prevent their systems from becoming infected with and/or distributing computer viruses such as but not limited to worms, “Trojan horses”, denial of service attacks bots.
18.10.2 SMARTAIRA will take appropriate (as decided by SMARTAIRA’s sole discretion) action against Users infected with computer viruses or worms to prevent further spread.
18.11 ENFORCEMENT
18.11.1 SMARTAIRA reserves the right to investigate violations of this AUP, including the gathering of information from the Customer or other Users involved and the complaining party, if any, and the examination of material on SMARTAIRA’s servers and network.
18.11.2 SMARTAIRA prefers to advise Users of AUP violations and any necessary corrective action but, if SMARTAIRA, in its sole discretion, determines that a User has violated the AUP, SMARTAIRA will take any responsive action that is deemed appropriate without prior notification. Such action includes but is not limited to: temporary suspension of service, reduction of service resources, and termination of service.
18.11.3 SMARTAIRA is not liable for any such responsive action and these actions are not exclusive.
18.11.4 SMARTAIRA may take any other legal or technical action deemed appropriate for resolution.
18.12 NO WAIVER
18.12.1 The failure by SMARTAIRA or its affiliates to enforce any provision of this Policy at any given point in time shall not be construed as a waiver of any right to do so at any future time thereafter.
18.13 REVISIONS TO POLICY
18.13.1 SMARTAIRA reserves the right to update or modify this Policy at any time and from time to time with or without prior notice.
18.13.2 Continued use of the Service will be deemed acknowledgment and acceptance of this Policy.
18.13.3 Notice of modifications to this Policy may be given by email or by conventional mail and will be effective immediately upon posting or sending.
18.13.4 Customers should regularly visit SMARTAIRA’s website at https://www.smartaira.com/aup and review this Policy to ensure that their activities conform to the most recent version.
18.13.5 In the event of a conflict between any customer or customer agreement and this Policy, the terms of this Policy will govern.
18.13.6 Questions regarding this Policy or complaints of violations of it by SMARTAIRA customers can be directed to it-support@smartaira.com.